How to reach us
Email support@seohub.online. Include your site URL and Stripe receipt email if the message is about a payment. Typical topics: unlock not applying, double charges, crawl errors on a public URL, or questions about free tools.
What to include
- The URL you scanned or tried to unlock
- Approximate time of the payment (and receipt email)
- Browser and whether you cleared site data after checkout
- A short description of what you expected vs what happened
Refunds
Once a full-site unlock is delivered successfully, the fee is non-refundable. We refund duplicate charges and cases where payment succeeded but we failed to deliver the report. See Terms for details, or start on Pricing for what one payment covers.
Product questions
For how scans work, HTML-only crawling, or how we differ from research suites, read About and the comparison pages. Free tools and guides do not require an account.
Security
Vulnerability reports: use security@seohub.online (also listed in security.txt).